Frequently Asked Questions

Ordering & Products

What products do you sell?

We offer a curated selection of modern accessories and seating from reputable international brands. Our e-shop collection is growing continuously, and availability may vary. All currently available items can be viewed directly on our online store.

Are products available in your showroom?

Most e-shop products are online-exclusive and are not displayed in our Studio Office showrooms unless clearly stated on the product page. This allows us to offer a wider range of items online while maintaining competitive pricing.

Can I see the products before buying?

Since most items are not exhibited in-store, we provide detailed descriptions, specifications, and images online. If you need additional information, our customer service team is always here to help.

Shipping & Delivery

Where do you deliver?

We currently deliver exclusively within Cyprus. Expansion to additional regions is under evaluation.

Do you ship to Greece?

Not yet. Shipping to Greece is planned and will be announced through our newsletter and social media channels once available.

How much does delivery cost?

Delivery within Cyprus typically ranges from €5 to €10, depending on the delivery area and the size or category of the item. The exact delivery charge is displayed at checkout before confirming your order.

Do you offer free shipping?

Yes. Orders €75 and above qualify for free delivery within Cyprus.

How long does delivery take?

Estimated delivery timeframes:

Up to 1 week for small items
Up to 2 weeks for larger or bulky items

Delivery timeframes are estimates and may vary due to courier schedules, stock allocation, peak seasons, or external factors. You will receive updates once your order is dispatched.

Which courier service do you use?

We partner with ACS Courier, serving all areas of Cyprus.

How can I track my order?

Once your order has been shipped, you will receive an email containing your ACS tracking number so you can follow your parcel’s progress.

What if I'm not home when delivery arrives?

ACS Courier will leave a notification if you’re unavailable. You can either arrange a redelivery or collect your parcel from the nearest ACS service point.

Store Pickup

Can I pick up my order from your store?

Yes. Store pickup is available during checkout for orders in Cyprus. You will be notified when your order is ready for collection.

How will I know when my order is ready?

We will contact you by phone or email once your order is ready. Please ensure your contact details are accurate at checkout.

Where is your pickup location?

Orders can be collected from any of our Studio Office showrooms:

Nicosia
Larnaca
Limassol

Directions are available here: https://www.takis.com/contact/

Is there a fee for store pickup?

No. Store pickup is free of charge.

Payment & Security

What payment methods do you accept?

We use Stripe, which accepts major debit and credit cards (Visa, Mastercard, American Express). All transactions are processed through secure, encrypted systems.

Is it safe to shop on your website?

Yes. Our website uses SSL encryption and secure payment gateways to protect customer data.

Will I receive an order confirmation?

Yes. You will receive an automated confirmation email with your order number and details immediately after purchase.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. Please contact us before returning any item so we can authorise and guide the return process.

How do I return a product?

Email us with your order number. We will provide return instructions and, if necessary, arrange collection through ACS Courier.

Who pays for return shipping?

For defective or incorrect items, Studio Office will cover the return shipping costs.
For change-of-mind returns, the customer is responsible for the return shipping fee.

When will I receive my refund?

Refunds are typically processed within 5–7 business days after the return is received and inspected. Refunds are issued to the original payment method.

Product Information

Are the products authentic?

Yes. All products sold through our e-shop come from authorised manufacturers or distributors.

Do products come with warranties?

Most products include manufacturer warranties. Warranty duration and coverage vary by product. Details can be found on the product page or by contacting us.

Are the products sustainable?

Many of the brands we work with prioritise sustainability. Information regarding sustainable materials or certifications is included in product descriptions when provided by the manufacturer.

What if a product is out of stock?

If an item is unavailable, you can contact us for restock information.

Customer Service

I have a question not covered here. Who should I contact?

You can reach us at [email protected] and our team will assist you with any enquiries.

Do you have a physical store I can visit?

Yes, Studio Office operates showrooms in Cyprus. Please note that e-shop items are not displayed unless specified. For e-shop order enquiries or pickups, please contact us beforehand.

Technical Support

I'm having trouble placing an order. What should I do?

Try refreshing the page, clearing your browser cache, or using another browser. If issues continue, contact us and we will assist you in completing your order.

Can I modify my order after placing it?

If you need to make changes, please contact us as soon as possible. Modifications may not be possible if your order has already entered processing or shipping.

I didn't receive my order confirmation email. What should I do?

Check your spam or junk folder. If it is not there, contact us and we will resend the confirmation.