Last Updated: February 9, 2026
Takis Charalambous LTD (“we”, “our”, “us”) is committed to providing clear and transparent information regarding returns, refunds, cancellations, and consumer rights. This Returns & Refunds Policy applies to all purchases made through our e-shop at https://www.shop.takis.com.
If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer protection legislation.
This right applies only to consumer purchases and does not apply to purchases made for business purposes.
The withdrawal period begins on the day you, or a third party other than the carrier (and indicated by you), receives the goods.
You have:
14 calendar days to notify us that you wish to withdraw from the purchase, and
an additional 14 calendar days from the date you notify us to return the goods.
To initiate a return, you must notify us within the 14-day withdrawal period:
Email: [email protected]
Your message must include:
Order number
Product(s) you wish to return
Whether you request a refund or exchange
Reason for return (optional)
Once your request is received, our customer service team will provide:
Return authorisation
Return instructions
The correct return address
Any packaging or shipping guidance required
Returns sent without authorisation or without following the provided instructions may be refused or delayed.
Returned items must be securely packaged to prevent damage during transport. Where possible, items should be returned in their original packaging.
You must include all accessories, components, manuals, protective films, labels, and documentation originally supplied.
If an item is returned with missing parts or inadequate packaging resulting in damage, we may reduce the refund amount to reflect loss of value, as permitted under EU law.
To be eligible for a return, items must be:
Unused and in original condition
Complete with all accessories and components
Returned with original packaging where possible
Returned with tags, labels, and protective films intact
You may inspect and handle the product only to the extent necessary to determine its nature, characteristics, and functioning, as you would in a physical retail store.
If the item shows signs of use, installation, assembly, damage, wear, stains, scratches, or handling beyond what is necessary for inspection, we reserve the right to apply a deduction for loss of value or refuse the return where permitted by law.
The following items cannot be returned unless they are defective or incorrectly supplied:
Products that have been used, assembled, installed, or modified
Custom-made, personalised, or made-to-order items, including items produced in colours, finishes, sizes, configurations, or specifications selected by the customer
Items returned incomplete (missing parts, accessories, manuals, packaging, or components)
Items damaged due to misuse, improper handling, or improper installation
Clearance or final-sale items where clearly marked as non-returnable at the time of purchase
These exclusions are consistent with Article 16 of Directive 2011/83/EU.
If you return a product due to personal preference, change of mind, or ordering error, return shipping costs are the responsibility of the customer.
If the product is:
Delivered incorrectly
Delivered damaged
Delivered with a manufacturing defect
We will cover the return shipping costs, provided the issue is confirmed and the return is completed according to our instructions.
To qualify, you must:
Notify us within 7 days of delivery
Provide clear photographs of the item and packaging
Follow the return instructions we provide
Failure to notify us within 7 days may limit our ability to file claims with couriers, but does not affect your statutory legal rights.
Once we receive the returned goods, we inspect them within approximately 2–3 business days.
We reserve the right to refuse a refund or reduce the refund amount if the returned product does not meet the eligibility requirements outlined in this policy.
Refunds are issued within 14 days of receiving the returned goods.
In accordance with EU law, we may withhold the refund until:
the goods have been returned and received by us, or
you provide proof of return shipment (such as a courier receipt and tracking number).
Refunds are issued to the original payment method used at checkout.
If the return is approved, the refund will include:
the product price paid
Return shipping costs are refunded only if the return is due to our error, incorrect delivery, damage, or a confirmed defect.
Outbound shipping fees (if applicable) are not refunded unless legally required.
Once a refund is issued, your bank or card provider may require an additional 5–10 business days to display the funds.
We may offer exchanges subject to stock availability.
To request an exchange, you must contact us within 14 days of delivery.
Exchange conditions:
Customers are responsible for return shipping costs unless the item is defective or incorrect
We cover shipping costs for the replacement item only where applicable and at our discretion
If the replacement item is of higher value, the price difference must be paid before dispatch
You must inspect your order upon delivery. If your order arrives damaged:
Inform the courier immediately where possible
Take clear photographs of the packaging and the damaged product
Contact us within 7 days at [email protected]
Your report must include:
Order number
Photos showing the issue
Brief description of the defect or damage
Depending on the product and the nature of the issue, we may offer:
Replacement
Repair (where applicable)
Full refund (including shipping costs where legally required)
All products sold through our e-shop include the 2-year legal guarantee required under EU law, covering lack of conformity with the contract.
This guarantee does not cover:
Normal wear and tear
Accidental damage
Misuse or neglect
Improper installation or assembly not performed by us
Unauthorised repairs, alterations, or modifications
Failure to follow care, usage, or installation instructions
To make a warranty claim, contact [email protected] with full details and supporting documentation.
Orders may be cancelled only before dispatch. To request cancellation, contact us immediately at [email protected].
If the order has not been dispatched, we will cancel it and issue a refund.
Once an order has been dispatched, it cannot be cancelled.
You may return the product after receiving it in accordance with this policy and applicable EU law.
Return shipping costs apply unless cancellation is due to our error.
Custom-made, personalised, or made-to-order items cannot be cancelled once production has started.
EU consumers are entitled to:
A 14-day withdrawal period
The right to inspect goods reasonably
A refund within 14 days after goods are returned or proof of return is provided
A 2-year legal guarantee for defective or non-conforming goods
Clear information about return procedures and costs
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EET/EEST)
Address: Takis Charalambous LTD, Vyzantiou 19, Strovolos, 2064, Nicosia, Cyprus
We may update this Returns & Refunds Policy periodically. Updates will be reflected with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.
