Effective Date: October 21, 2025
Last Updated: November 29, 2025
Takis Charalambous LTD (“we”, “our”, “us”) is committed to delivering your order safely, efficiently, and with full transparency. This Shipping & Delivery Policy explains how we process shipments, what delivery options are available, and what you can expect when ordering from our e-shop at https://www.shop.takis.com.
We currently deliver exclusively within Cyprus. All orders are shipped through ACS Courier, our nationwide delivery partner serving all regions across the island.
We are working toward expanding our delivery services to Greece. This service is not yet available, and dates may change as logistics are finalised.
Updates will be announced on our website and official communication channels.
We do not currently offer delivery outside Cyprus or Greece.
Shipping fees within Cyprus typically range between €5 and €10, depending on the delivery area and the size or nature of the item.
Orders with a value of €75 or above qualify for free delivery within Cyprus.
All delivery charges are automatically calculated and displayed at checkout before you complete your purchase.
Estimated delivery times:
Up to 1 week for small items
Up to 2 weeks for larger or heavier items
Delivery timeframes are estimates and not guaranteed.
Actual delivery times may vary due to courier capacity, weather conditions, stock availability, public holidays, or peak seasonal periods.
Orders are generally processed within 1–2 business days. You will receive a dispatch confirmation email once your order has been shipped.
Oversized items such as seating, are not shipped via ACS Courier. These items are delivered through our own Studio Office delivery team and follow our weekly delivery scheduling. You will receive a phone call from us 1–2 days before delivery to confirm the delivery day, time window, and access details.
During holiday seasons or promotional events, delivery times may be slightly extended. We will notify you of any significant delays when possible.
You will receive an automated email immediately after placing your order.
Once your order is dispatched, you will receive:
An ACS tracking number
A link to the ACS tracking page
An estimated delivery timeframe
You may use your tracking number on the ACS Courier website to monitor the progress of your shipment.
ACS Courier will deliver to the address provided at checkout
Deliveries occur Monday to Friday during standard business hours
A signature may be required upon delivery
If a delivery attempt is unsuccessful:
ACS may leave a notification
You may arrange redelivery directly with ACS Courier
You may collect your parcel from the nearest ACS service point
Please ensure someone is available to receive the delivery or leave clear instructions at checkout.
Once an order is delivered and signed for (or confirmed delivered by ACS), responsibility and risk are transferred to the recipient, unless otherwise required by law.
Store pickup is available at no additional cost.
Select “Store Pickup” at checkout
We prepare your order
You receive a notification when your order is ready
Collect your order from your chosen showroom
Orders can be collected from:
Studio Office Nicosia
Studio Office Larnaca
Studio Office Limassol
Directions: https://www.takis.com/contact/
Note: E-shop products are not displayed in showrooms unless stated otherwise.
Some remote areas may experience extended delivery times. If unsure, please contact us before placing your order.
Certain large or heavy products may require special handling or an extended delivery window. Our team may contact you directly to coordinate delivery.
If a package cannot be delivered due to incorrect or incomplete information:
Additional delivery fees may apply
You may need to collect your parcel from an ACS service point
Please ensure all details at checkout are accurate.
If you need to modify your order, contact us immediately at [email protected]. We will make every effort to process your request before dispatch.
Once an order is in transit, modifications are not possible. You may need to follow our Returns & Refunds Policy after receiving the item.
If your order arrives damaged:
Inform the courier if possible
Take clear photos of the item and packaging
Contact us within 7 days at [email protected]
Failure to notify us within this timeframe may limit our ability to assist, but does not affect your legal warranty rights under EU law.
If items are missing from your order:
Check your order confirmation
Contact us within 7 days
We will resolve the issue promptly.
Return shipping fees depend on the reason for return.
Please refer to our Returns & Refunds Policy for full details.
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EEST)
Address: Takis Charalambous LTD, Vyzantiou 19, Strovolos, 2064, Nicosia, Cyprus
We may update this policy from time to time. Any updates will reflect a new “Last Updated” date. You are encouraged to review this page periodically.
A small courtesy on office accessories
Certain objects quietly improve the working day.
For a limited time, enjoy a courtesy reduction on selected office accessories when ordering online.
at checkout for 10% off your first order!
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