Effective Date: October 21, 2025
Last Updated: October 21, 2025
Takis Charalambous LTD (“we”, “our”, “us”) is committed to providing clear and transparent information regarding returns, refunds, cancellations, and consumer rights. This Returns & Refunds Policy applies to all purchases made through our e-shop at https://www.shop.takis.com.
As an EU consumer, you have the legal right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.
The withdrawal period begins on the day you (or a third party other than the carrier) receive the goods.
You have:
14 calendar days to notify us of your intention to withdraw
An additional 14 days after notification to return the item
Notify us within 14 days of receiving your order:
Email: [email protected]
Include:
Your order number
The product(s) you wish to return
Reason for return (optional)
Whether you request a refund or exchange
Our customer service team will provide:
Return authorization
Return instructions
The correct return address
Any required guidance
To ensure safe return:
Pack the item securely, preferably in original packaging
Include all accessories, components, labels, protective films, and documentation
Follow the return instructions provided
Unless the product is defective or the return is due to our error, the customer is responsible for the cost of return shipping.
Customers are responsible for ensuring items are packaged securely; any damage caused by insufficient packaging may reduce the refundable amount.
To be eligible for a return:
Products must be unused and in original condition
Packaging should be included where possible
All accessories and materials must be returned
Tags, protective films, and labels must remain intact
You may inspect and handle the product to assess its nature, characteristics, and functioning—similar to how you would in a physical store.
If the product shows signs of use beyond what is necessary for this limited inspection, we may apply a deduction for loss of value as permitted under EU law.
The following items cannot be returned unless defective:
Products that have been used, assembled, installed, or modified
Custom-made, personalised, or made-to-order items (including items produced in colours, finishes, or configurations specifically chosen by the customer)
Items with removed tags or damaged packaging (unless damaged during delivery)
Clearance or final-sale items only if clearly marked as non-returnable
Items damaged due to misuse or improper handling
These exclusions comply with Article 16 of the EU Consumer Rights Directive.
If you return a product due to personal preference or a change of mind, return shipping costs are the responsibility of the customer.
If the product was:
Delivered incorrectly
Delivered damaged
Delivered with a manufacturing defect
We will cover the return shipping cost.
To qualify:
Notify us within 7 days of delivery
Provide clear photos of the issue
Follow the return instructions we provide
Important: Failure to notify within 7 days may limit our ability to assist promptly, but does not affect your legal warranty rights.
After we receive and inspect your returned item:
Inspection occurs within 2–3 business days
Refunds are issued within 14 days of receiving the returned goods
Under EU law, we may withhold the refund until the goods have been returned or until you provide proof of return.
Refunds are issued to the original payment method.
You will receive:
A full refund of the product cost
Reimbursement of return shipping only if the return is due to our error or a defective product
Outbound shipping fees (if any) are not refunded unless legally required.
You will receive email updates when:
Your return is received
Your refund has been processed
Your card issuer or bank may require an additional 5–10 business days to post the funds.
We offer exchanges for items of equal or greater value, subject to stock availability.
To request an exchange:
Contact us at [email protected] within 14 days
Shipping conditions:
Customers pay for return shipping unless the item is defective or incorrect
We cover shipping for the replacement item
Please inspect your order upon delivery. If damaged:
Inform the courier if possible
Take clear photographs of the item and packaging
Contact us within 7 days at [email protected]
Provide:
Order number
Photos of the issue
Brief description
Depending on the issue, we may offer:
Replacement
Repair (if applicable)
Full refund, including shipping costs
Products purchased from our e-shop include the 2-year legal guarantee required under EU law, covering lack of conformity with the contract.
Warranty and guarantee coverage does not include:
Normal wear and tear
Damage caused by improper use, accidents, or neglect
Incorrect assembly or installation not performed by us
Damage resulting from unauthorised repairs or modifications
For warranty claims, contact [email protected] with details and supporting documentation.
Orders may be cancelled before dispatch. Contact us as soon as possible at [email protected].
If the order has not been shipped, we will cancel it and issue a refund.
Once dispatched, orders cannot be cancelled.
You may refuse delivery or return the item after receiving it, following our standard return procedure.
Return shipping costs apply unless cancellation is due to our error.
Custom-made or personalised items cannot be cancelled once production has begun.
As an EU consumer, you are entitled to:
A 14-day withdrawal period
The right to inspect goods reasonably
A full refund within 14 days of returning goods
A 2-year legal guarantee covering defects or non-conformity
Clear information about return procedures and costs
Email: [email protected]
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EEST)
Address: Takis Charalambous LTD, Vyzantiou 19, Strovolos, 2064, Nicosia, Cyprus
We may update this Returns & Refunds Policy periodically.
Updates will be reflected with a revised “Last Updated” date.
Continued use of our website constitutes acceptance of the updated policy.
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